Howdy, Steven
25 September 2024
Contact Us
4517 Washington Ave.
Manchester, Kentucky 39495
Hours: 8:00 - 17:00, Mon - Sat
support@carento.com
Frequently Asked Questions
Any questions? We would be happy to help you.
Manage your profile, AI-powered KYC verification, and account settings
Questions about car bookings, rental process, and reservation management
Payment methods, security deposits, refunds, and billing inquiries
AI damage detection, Teltonika GPS tracking, and smart features
Cancellation policies, refund process, and modification requests
App issues, AI customer support, and technical assistance 24/7
Rental terms, insurance coverage, driver requirements, and policies
Vehicle safety, emergency support, insurance, and security measures
General Questions
Simply select your pickup location, dates, and times on our homepage. Browse available vehicles, choose your preferred car, and complete the booking with your driver's license and payment information. Our AI system verifies everything instantly.
You need a valid driver's license (Saudi or international), national ID or passport, and a payment method. Our AI-powered KYC system verifies all documents digitally in under 2 minutes.
Before and after your rental, you'll take 4-side photos of the vehicle using our app. Our AI scans and compares these images to detect any new damage, ensuring you're only responsible for actual damages during your rental period.
All our vehicles are equipped with Teltonika GPS devices that provide real-time location tracking, speed monitoring, and trip history.
We accept all major credit and debit cards, digital wallets, and secure bank transfers.
Yes, you can modify or cancel your booking through your account dashboard. Cancellation policies vary by vendor.
Our AI-powered chatbot is available 24/7 to assist you instantly. Complex cases are handled by our human support team.
Car rental businesses can register through our vendor portal and manage their fleet digitally.
Vendors can monitor fleet location, speed, mileage, and receive security alerts.
The vendor dashboard allows you to manage vehicles, bookings, payments, and analytics in one place.
Yes, Neocarz is fully bilingual with Arabic and English support.
You can contact us via AI chatbot, email, phone, or WhatsApp.
Yes, we offer electric vehicles in major cities aligned with sustainability goals.