Introduction

Welcome to NeoCarz. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-powered car rental platform and services in Saudi Arabia. By using NeoCarz, you consent to the data practices described in this policy.

Information We Collect

• Personal Information: Name, email address, phone number, date of birth, national ID/Iqama number, driver's license details, and payment information (credit/debit card, Mada, STC Pay).
• Vehicle Damage Detection: Photos and AI analysis data of vehicle condition before and after rental for damage assessment and dispute resolution.
• GPS Tracking Data: Real-time location data, speed monitoring, route history, and geofencing alerts collected through Teltonika GPS devices installed in rental vehicles for safety and security purposes.
• Usage Data: Booking history, rental preferences, search queries, app usage patterns, and interaction with AI customer support.
• Device Information: IP address, browser type, device type, operating system, and mobile device identifiers.

How We Use Your Information

• Service Delivery: Process bookings, verify identity through AI-powered KYC, manage rentals, and provide customer support through our AI chatbot.
• Safety & Security: Monitor vehicle location via GPS tracking, detect unauthorized use, ensure driver safety, and prevent theft or misuse of rental vehicles.
• Damage Assessment: Use AI-powered image analysis to detect vehicle damage, resolve disputes, and determine liability for damages.
• Payment Processing: Process payments, manage security deposits, handle refunds, and prevent fraudulent transactions.
• Communication: Send booking confirmations, rental reminders, promotional offers, and important service updates via email, SMS, or push notifications.
• Platform Improvement: Analyze usage patterns, improve AI algorithms, enhance user experience, and develop new features.
• Legal Compliance: Comply with Saudi Arabian laws, regulations, and legal obligations including data protection requirements.

Data Sharing and Disclosure

• Rental Partners: Share necessary booking and customer information with vehicle owners and rental partners to facilitate rentals.
• Payment Processors: Share payment information with secure payment gateways (Mada, STC Pay, international card processors) to process transactions.
• Service Providers: Share data with trusted third-party service providers for AI processing, GPS tracking, cloud storage, and customer support services.
• Legal Authorities: Disclose information when required by Saudi Arabian law, court orders, or government requests, or to protect our rights and safety.
• Insurance Companies: Share relevant information with insurance providers in case of accidents, damages, or insurance claims.

GPS Tracking and Location Data

All rental vehicles are equipped with Teltonika GPS tracking devices. By renting a vehicle, you explicitly consent to:

• Real-time location tracking during the rental period
• Speed monitoring and driving behavior analysis
• Geofencing alerts if the vehicle enters restricted areas
• Route history storage for safety and dispute resolution
• Emergency location sharing with authorities if necessary

GPS tracking is essential for vehicle security, theft prevention, and ensuring customer safety. Location data is retained for 90 days after rental completion.

AI Technology and Biometric Data

• Damage Detection AI: AI algorithms analyze vehicle photos to detect scratches, dents, and damages. This data is used for fair damage assessment and dispute resolution.
• AI Customer Support: Our AI chatbot processes your queries and conversation history to provide personalized assistance. Human agents may review conversations for quality improvement.
• Data Retention: AI-processed data is retained as long as necessary for service delivery and legal compliance, typically up to 5 years.

Data Security

• End-to-end encryption for sensitive data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Compliance with Saudi Arabian data protection regulations
• Limited employee access to personal data on a need-to-know basis

Your Rights and Choices

• Access: Request access to your personal data and obtain a copy of the information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements and ongoing rental obligations.
• Opt-Out: Unsubscribe from marketing communications at any time through email preferences or app settings.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Note: GPS tracking and AI-powered features are essential for service delivery and cannot be opted out during active rentals.

Data Retention

• Account Data: Retained as long as your account is active and for 5 years after account closure for legal compliance.
• Booking History: Retained for 7 years for accounting, tax, and legal purposes.
• GPS Tracking Data: Retained for 90 days after rental completion, longer if involved in disputes or legal matters.
• AI-Processed Data: KYC verification data retained for 5 years, damage detection data retained for 2 years or until dispute resolution.
• Payment Information: Card details are not stored; only tokenized payment references are retained for refund processing.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality, authentication, and security.
• Analytics Cookies: Help us understand user behavior and improve our services.
• Marketing Cookies: Used to deliver personalized advertisements and promotional content.

You can manage cookie preferences through your browser settings, but disabling essential cookies may affect platform functionality.

Third-Party Links

Our platform may contain links to third-party websites or services (payment gateways, social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

NeoCarz services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.

International Data Transfers

Your data is primarily stored and processed in Saudi Arabia. However, some service providers (cloud storage, AI processing) may be located outside Saudi Arabia. We ensure adequate safeguards are in place for international data transfers in compliance with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated via email or app notifications. The "Last Updated" date at the bottom indicates the most recent revision. Continued use of NeoCarz after changes constitutes acceptance of the updated policy.

Contact Us

• Email: privacy@neocarz.com
• Phone: +966 332 3432 2342
• Address: NeoCarz, Riyadh, Saudi Arabia
• AI Customer Support: Available 24/7 through the NeoCarz app

We are committed to resolving privacy concerns promptly and transparently. You can expect a response within 5 business days.